This survey shows the preferred channels of communication of U.S. consumers when dealing with a difficult customer service inquiry. Some 15 percent of respondents said their preferred method is using a company website or email.
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American Express. (May 2, 2012). For a difficult customer service inquiry*, what is your preferred channel for reaching out to companies? [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 20, 2026, from /statistics/225276/us-consumer-communication-with-companies-on-difficult-issues/
American Express. "For a difficult customer service inquiry*, what is your preferred channel for reaching out to companies?." Chart. May 2, 2012. ÌÇÐÄÆƽâ°æ. Accessed July 20, 2026. /statistics/225276/us-consumer-communication-with-companies-on-difficult-issues/
American Express. (2012). For a difficult customer service inquiry*, what is your preferred channel for reaching out to companies?. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 20, 2026. /statistics/225276/us-consumer-communication-with-companies-on-difficult-issues/
American Express. "For a Difficult Customer Service Inquiry*, What Is Your Preferred Channel for Reaching out to Companies?." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 2 May 2012, /statistics/225276/us-consumer-communication-with-companies-on-difficult-issues/
American Express, For a difficult customer service inquiry*, what is your preferred channel for reaching out to companies? ÌÇÐÄÆƽâ°æ, /statistics/225276/us-consumer-communication-with-companies-on-difficult-issues/ (last visited July 20, 2026)
For a difficult customer service inquiry*, what is your preferred channel for reaching out to companies? [Graph], American Express, May 2, 2012. [Online]. Available: /statistics/225276/us-consumer-communication-with-companies-on-difficult-issues/
