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Preferred methods to get technical support for computer issues in Japan as of the 3rd quarter of 2024

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Source

Release date

February 2025

Region

Japan

Survey time period

Q3 2024

Number of respondents

1,200 respondents

Age group

18 years and older

Method of interview

Online panel

Supplementary notes

Original question: "In which of the following ways would you most prefer to get technical support for a computer?"

Citation formats

Popular methods to get technical PC support in Japan 2024

Published by
F. Watty,
Feb 24, 2025

Talking to an operator on the phone was the leading method chosen by consumers for getting technical support for computer issues in Japan. According to a survey conducted in the third quarter of 2024, around ** percent of respondents named telephone calls as their preferred method to get technical support, while self-services on computers were the most popular unmanned channel.

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