This statistic shows the share of customers in the U.S. and worldwide by if they have a more favorable view of brands that respond to customer service questions or complaints on social media in 2018. During the survey, 47 percent of respondents from the United States indicated that they have a more favorable view of brands that respond to customer service questions or complaints on social media.
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Microsoft. (March 14, 2019). Do you have a more favorable view of brands that respond to customer service questions or complaints on social media? [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 31, 2026, from /statistics/810968/customers-by-if-they-favor-brands-that-respond-to-complaints/
Microsoft. "Do you have a more favorable view of brands that respond to customer service questions or complaints on social media?." Chart. March 14, 2019. ÌÇÐÄÆƽâ°æ. Accessed July 31, 2026. /statistics/810968/customers-by-if-they-favor-brands-that-respond-to-complaints/
Microsoft. (2019). Do you have a more favorable view of brands that respond to customer service questions or complaints on social media?. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 31, 2026. /statistics/810968/customers-by-if-they-favor-brands-that-respond-to-complaints/
Microsoft. "Do You Have a More Favorable View of Brands That Respond to Customer Service Questions or Complaints on Social Media?." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 14 Mar 2019, /statistics/810968/customers-by-if-they-favor-brands-that-respond-to-complaints/
Microsoft, Do you have a more favorable view of brands that respond to customer service questions or complaints on social media? ÌÇÐÄÆƽâ°æ, /statistics/810968/customers-by-if-they-favor-brands-that-respond-to-complaints/ (last visited July 31, 2026)
Do you have a more favorable view of brands that respond to customer service questions or complaints on social media? [Graph], Microsoft, March 14, 2019. [Online]. Available: /statistics/810968/customers-by-if-they-favor-brands-that-respond-to-complaints/
