This statistic shows the share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2020. During the 2020 survey, 40 percent of customers stated they stopped doing business with a company due to poor customer service.
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Aspect. (September 1, 2020). Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2020 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 25, 2026, from /statistics/815568/customers-who-stopped-doing-business-due-to-poor-customer-service-us/
Aspect. "Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2020." Chart. September 1, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 25, 2026. /statistics/815568/customers-who-stopped-doing-business-due-to-poor-customer-service-us/
Aspect. (2020). Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2020. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 25, 2026. /statistics/815568/customers-who-stopped-doing-business-due-to-poor-customer-service-us/
Aspect. "Share of Customers in The United States Who Stopped Doing Business with a Company Due to Poor Customer Service from 2016 to 2020." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 Sep 2020, /statistics/815568/customers-who-stopped-doing-business-due-to-poor-customer-service-us/
Aspect, Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2020 ÌÇÐÄÆƽâ°æ, /statistics/815568/customers-who-stopped-doing-business-due-to-poor-customer-service-us/ (last visited July 25, 2026)
Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2020 [Graph], Aspect, September 1, 2020. [Online]. Available: /statistics/815568/customers-who-stopped-doing-business-due-to-poor-customer-service-us/
