Are considered contacts by phone, online, live chat, text.
Data for 2019 were not available
This question was phrased by the source as follows: "Have you contacted customer service (by phone, online, live chat, text, etc.) for ANY reason in the past month?".
Citation formats
Customers who have contacted customer service in the past month U.S. 2015-2020
This statistic shows the share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2020. In 2020, 58 percent of customers stated that they contacted customer service in the past month.
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Aspect. (September 1, 2020). Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2020 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 30, 2026, from /statistics/815526/customers-who-have-contacted-customer-service-in-the-past-month-us/
Aspect. "Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2020." Chart. September 1, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 30, 2026. /statistics/815526/customers-who-have-contacted-customer-service-in-the-past-month-us/
Aspect. (2020). Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2020. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 30, 2026. /statistics/815526/customers-who-have-contacted-customer-service-in-the-past-month-us/
Aspect. "Share of Customers in The United States Who Have Contacted Customer Service for Any Reason in The past Month from 2015 to 2020." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 Sep 2020, /statistics/815526/customers-who-have-contacted-customer-service-in-the-past-month-us/
Aspect, Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2020 ÌÇÐÄÆƽâ°æ, /statistics/815526/customers-who-have-contacted-customer-service-in-the-past-month-us/ (last visited July 30, 2026)
Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2020 [Graph], Aspect, September 1, 2020. [Online]. Available: /statistics/815526/customers-who-have-contacted-customer-service-in-the-past-month-us/
