Customer satisfaction in Japan - statistics & facts
Japanese businesses take the motto 鈥渢he customer first鈥 to the next level. 鈥淥motenashi鈥, a concept of hospitality derived from traditional tea ceremonies, is the secret to high customer satisfaction in Japan. The customer is at the center of all stages of business operations 鈥 from pre-purchase to after-sales care. Providing an enjoyable shopping experience is considered a matter of duty, and customer support is expected to attend to inquiries with humility and mindfulness. The uniqueness of the 鈥渙motenashi鈥 mindset raises the bar for service quality standards in Japan but also bears challenges for staff members.
