The speed at which a reply arrives was the leading advantage of chat support, according to Japanese consumers. In a survey conducted in August 2024, the low waiting time and receiving a reply immediately was the only point with most respondents perceiving to be a merit of chat support. Having the conversation in text form and being able to check it afterward followed, with almost ** percent of respondents.
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PR Times, & Mamorio. (September 10, 2024). Consumers' opinion on the merits of chat support in Japan as of August 2024 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 22, 2026, from /statistics/1564253/japan-consumer-opinion-merits-chat-support/
PR Times, und Mamorio. "Consumers' opinion on the merits of chat support in Japan as of August 2024." Chart. September 10, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 22, 2026. /statistics/1564253/japan-consumer-opinion-merits-chat-support/
PR Times, Mamorio. (2024). Consumers' opinion on the merits of chat support in Japan as of August 2024. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 22, 2026. /statistics/1564253/japan-consumer-opinion-merits-chat-support/
PR Times, and Mamorio. "Consumers' Opinion on The Merits of Chat Support in Japan as of August 2024." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 10 Sep 2024, /statistics/1564253/japan-consumer-opinion-merits-chat-support/
PR Times & Mamorio, Consumers' opinion on the merits of chat support in Japan as of August 2024 ÌÇÐÄÆƽâ°æ, /statistics/1564253/japan-consumer-opinion-merits-chat-support/ (last visited July 22, 2026)
Consumers' opinion on the merits of chat support in Japan as of August 2024 [Graph], PR Times, & Mamorio, September 10, 2024. [Online]. Available: /statistics/1564253/japan-consumer-opinion-merits-chat-support/
