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Customer satisfaction in Australia

Statistics report on customer satisfaction in Australia

This report provides information on customer satisfaction in Australia, across a spectrum of industries including supermarkets, technology and telecommunications, banking and insurance, automotive, and travel and tourism.

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Table of contents

Global overview

6
  • Premium Statistic U.S. specialty retail store consumer satisfaction 2025
  • Premium Statistic ACSI - U.S. customer satisfaction with online retail as of 2026
  • Basic Statistic ACSI - U.S. customer satisfaction with online platforms 2024-2025
  • Premium Statistic Customer satisfaction index in the United Kingdom (UK) 2009-2026
  • Basic Statistic Leading banks in the UK 2024, by customer satisfaction
  • Premium Statistic Satisfaction with favored food delivery apps South Korea 2022, by app

National overview

4
  • Premium Statistic Most valuable brands in Australia 2026, by brand value
  • Premium Statistic Brand value Australia 2022, by sector
  • Premium Statistic Consumer Confidence Index (CCI) in Australia 1974-2026, by month
  • Premium Forecast Drivers of online recommendations in Australia 2023

Supermarkets

4
  • Premium Statistic Reasons to shop exclusively at a supermarket chain Australia 2023
  • Premium Statistic Reasons for switching to a different supermarket chain Australia 2023
  • Premium Statistic Share of consumers who recommend supermarket chain Australia 2021
  • Premium Statistic Leading frustrations while shopping at supermarkets Australia 2022

Technology and telecommunications

5
  • Premium Forecast Satisfaction with internet provider in Australia 2025
  • Premium Forecast Willingness to change internet provider in Australia 2025
  • Premium Statistic Total complaints made by telecommunications customers to ombudsman Australia FY 2023
  • Premium Forecast Satisfaction with mobile carrier in Australia 2025
  • Premium Forecast Satisfaction with smartphone brand in Australia 2025

Banking and insurance

4
  • Premium Forecast Satisfaction with primary bank in Australia 2025
  • Premium Forecast Reasons for changing financial service provider in Australia 2022
  • Premium Statistic Share of actions taken with household insurance Australia 2020-2021
  • Premium Statistic Share of actions taken with vehicle insurance Australia 2020-2021

Automotive

4
  • Premium Forecast Satisfaction with car make in Australia 2025
  • Premium Forecast Willingness to change car make in Australia 2025
  • Premium Forecast Ride sharing/hailing / online taxi usage by brand in Australia 2024
  • Premium Forecast Car rental bookings by brand in Australia 2025
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