Hankyu Department Stores was the department store brand showing the highest customer satisfaction in Japan as revealed in a survey conducted in May 2024. The department store chain operating primarily in Western Japan received a customer satisfaction index score of **** points.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Japan Productivity Center (JPC). (July 30, 2024). Leading department stores based on customer satisfaction index in Japan as of May 2024 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 30, 2026, from /statistics/1382835/japan-customer-satisfaction-index-department-store-brand/
Japan Productivity Center (JPC). "Leading department stores based on customer satisfaction index in Japan as of May 2024." Chart. July 30, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 30, 2026. /statistics/1382835/japan-customer-satisfaction-index-department-store-brand/
Japan Productivity Center (JPC). (2024). Leading department stores based on customer satisfaction index in Japan as of May 2024. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 30, 2026. /statistics/1382835/japan-customer-satisfaction-index-department-store-brand/
Japan Productivity Center (JPC). "Leading Department Stores Based on Customer Satisfaction Index in Japan as of May 2024." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 30 Jul 2024, /statistics/1382835/japan-customer-satisfaction-index-department-store-brand/
Japan Productivity Center (JPC), Leading department stores based on customer satisfaction index in Japan as of May 2024 ÌÇÐÄÆƽâ°æ, /statistics/1382835/japan-customer-satisfaction-index-department-store-brand/ (last visited July 30, 2026)
Leading department stores based on customer satisfaction index in Japan as of May 2024 [Graph], Japan Productivity Center (JPC), July 30, 2024. [Online]. Available: /statistics/1382835/japan-customer-satisfaction-index-department-store-brand/
