A rapid response to an inquiry was the leading expectation Japanese consumers had of customer support services. In a survey conducted in August 2024, a fast response surpassed the accuracy of the solution to a problem, which was named by ** percent of respondents.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Mamorio, & PR Times. (September 11, 2024). Consumer expectations towards customer services when making inquiries in Japan as of August 2024 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 19, 2026, from /statistics/1383809/japan-consumer-expectation-customer-support-response-business/
Mamorio, und PR Times. "Consumer expectations towards customer services when making inquiries in Japan as of August 2024." Chart. September 11, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 19, 2026. /statistics/1383809/japan-consumer-expectation-customer-support-response-business/
Mamorio, PR Times. (2024). Consumer expectations towards customer services when making inquiries in Japan as of August 2024. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 19, 2026. /statistics/1383809/japan-consumer-expectation-customer-support-response-business/
Mamorio, and PR Times. "Consumer Expectations towards Customer Services When Making Inquiries in Japan as of August 2024." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 11 Sep 2024, /statistics/1383809/japan-consumer-expectation-customer-support-response-business/
Mamorio & PR Times, Consumer expectations towards customer services when making inquiries in Japan as of August 2024 ÌÇÐÄÆƽâ°æ, /statistics/1383809/japan-consumer-expectation-customer-support-response-business/ (last visited July 19, 2026)
Consumer expectations towards customer services when making inquiries in Japan as of August 2024 [Graph], Mamorio, & PR Times, September 11, 2024. [Online]. Available: /statistics/1383809/japan-consumer-expectation-customer-support-response-business/
