fiscal year 2018 to 2024; the Japanese fiscal year starts on April 1 of each stated year and ends on March 31 of the following year
Special properties
excluding B2B and C2C transactions
Supplementary notes
Due to the coronavirus pandemic and the related restrictions, new applications for consultation were halted between April 10 and June 1, 2020
Cases reported to the Cross-border Consumer center Japan on cross-border e-commerce transactions and local transactions overseas.
Values have been rounded.
Citation formats
Number of consumer consultations on overseas purchases in Japan FY 2018-2024
In the fiscal year 2024, the number of consumer affairs consultations related to overseas purchases in Japan exceeded cases. Cross-border e-commerce was the most common form of overseas purchases for which consumers sought consultation.
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National Consumer Affairs Center of Japan. (August 6, 2025). Number of consumer affair consultation cases related to cross-border shopping in Japan from fiscal year 2018 to 2024 (in 1,000s) [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 03, 2026, from /statistics/1384997/japan-number-consumer-affair-consultation-cross-border-shopping/
National Consumer Affairs Center of Japan. "Number of consumer affair consultation cases related to cross-border shopping in Japan from fiscal year 2018 to 2024 (in 1,000s)." Chart. August 6, 2025. ÌÇÐÄÆƽâ°æ. Accessed August 03, 2026. /statistics/1384997/japan-number-consumer-affair-consultation-cross-border-shopping/
National Consumer Affairs Center of Japan. (2025). Number of consumer affair consultation cases related to cross-border shopping in Japan from fiscal year 2018 to 2024 (in 1,000s). ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 03, 2026. /statistics/1384997/japan-number-consumer-affair-consultation-cross-border-shopping/
National Consumer Affairs Center of Japan. "Number of Consumer Affair Consultation Cases Related to Cross-border Shopping in Japan from Fiscal Year 2018 to 2024 (in 1,000s)." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 6 Aug 2025, /statistics/1384997/japan-number-consumer-affair-consultation-cross-border-shopping/
National Consumer Affairs Center of Japan, Number of consumer affair consultation cases related to cross-border shopping in Japan from fiscal year 2018 to 2024 (in 1,000s) ÌÇÐÄÆƽâ°æ, /statistics/1384997/japan-number-consumer-affair-consultation-cross-border-shopping/ (last visited August 03, 2026)
Number of consumer affair consultation cases related to cross-border shopping in Japan from fiscal year 2018 to 2024 (in 1,000s) [Graph], National Consumer Affairs Center of Japan, August 6, 2025. [Online]. Available: /statistics/1384997/japan-number-consumer-affair-consultation-cross-border-shopping/
