According to a survey conducted in January 2024 in Japan, the majority of respondents considered a response from customer services within *** hour fast. Less than *** percent considered a reply to a contact form or e-mail inquiry over *** day later fast.
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Cotra. (October 22, 2024). Opinion on how fast customer service should respond to customers in Japan as of December 2024 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 28, 2026, from /statistics/1384337/japan-opinion-on-time-for-customer-service-to-respond/
Cotra. "Opinion on how fast customer service should respond to customers in Japan as of December 2024." Chart. October 22, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 28, 2026. /statistics/1384337/japan-opinion-on-time-for-customer-service-to-respond/
Cotra. (2024). Opinion on how fast customer service should respond to customers in Japan as of December 2024. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 28, 2026. /statistics/1384337/japan-opinion-on-time-for-customer-service-to-respond/
Cotra. "Opinion on How Fast Customer Service Should Respond to Customers in Japan as of December 2024." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 22 Oct 2024, /statistics/1384337/japan-opinion-on-time-for-customer-service-to-respond/
Cotra, Opinion on how fast customer service should respond to customers in Japan as of December 2024 ÌÇÐÄÆƽâ°æ, /statistics/1384337/japan-opinion-on-time-for-customer-service-to-respond/ (last visited July 28, 2026)
Opinion on how fast customer service should respond to customers in Japan as of December 2024 [Graph], Cotra, October 22, 2024. [Online]. Available: /statistics/1384337/japan-opinion-on-time-for-customer-service-to-respond/
