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Leading form of customer harassment experienced by service employees in Japan as of March 2024

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Source

Release date

June 2024

Region

Japan

Survey time period

March 21 to 25, 2024

Number of respondents

3,000 respondents

Age group

20-69 years

Special properties

respondents in service jobs with customer negotiations who had experienced customer harassment in the last three years

Method of interview

Panel survey

Citation formats

Common types of customer harassment in Japan 2024

Published by C. Textor, Mar 14, 2025

The leading form of customer harassment experienced by service employees with customer contact in Japan were abusing and threatening remarks, as revealed in a survey conducted in March 2024. Intimidating and rude behavior by customers followed closely as the second most occurring type of harassment, experienced by **** percent of surveyed respondents.

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Customer harassment

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Customer satisfaction in JapanCustomer satisfaction in AustraliaRetail trade in JapanShopping behavior in JapanDigital shopping behavior in Japan
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* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
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Starter Account

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$199 USD
per month, billed annually 1
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  • Premium Statistics

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