ÌÇÐÄÆƽâ°æ

Leading online retailers based on satisfaction score of customer support services in Japan as of August 2024

© ÌÇÐÄÆƽâ°æ 2026
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

October 2024

Region

Japan

Survey time period

August 2024

Number of respondents

2,250 respondents

Age group

20-74 years

Special properties

respondents who have encountered troubles during online shopping in the past year and made use of customer support services

Method of interview

Online survey

Supplementary notes

Scores are based on the respondents' evaluation on a 1,000-point scale in four different categories regarding their satisfaction with the customer support services. Each category had a different impact on the overall satisfaction score and included "ease of use" (28%), "adequacy of information provided and responses to requests" (25%), "politeness of explanation and responses" (24%), and "time needed to solve problems and respond" (22%).

Citation formats

Customer support satisfaction score of major online retailers in Japan 2024

Published by
F. Watty,
Mar 5, 2025

The customer support services of Yodobashi's online platform showed the highest customer satisfaction among general e-commerce websites in Japan, as revealed in a survey conducted in August 2024. The support services of the Japanese electronic mass retailer received *** points on a 1,000-point scale, while Amazon was the leading online marketplace.

Log in or register to access precise data.
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
Contact us
  • Free + Premium Statistics
  • Reports
  • Market ÌÇÐÄÆƽâ°æ

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Statistics on " Customer satisfaction in Japan "

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you Customer satisfaction in Japan

Overview

5

Customer experience

5

Loyalty marketing

5

Satisfaction index

5

Customer service

5

Customer harassment

5

Further Content: You might find this interesting as well

Topics

Customer satisfaction in JapanCustomer satisfaction in AustraliaRetail trade in JapanShopping behavior in JapanDigital shopping behavior in Japan
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
Contact us
  • Free + Premium Statistics
  • Reports
  • Market ÌÇÐÄÆƽâ°æ

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.