Original question: 鈥淲hat actions do you take before contacting a company's customer service when you want to confirm something about a product or service?鈥
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Common consumer actions to solve service or product questions in Japan 2024
According to an online survey conducted in Japan in August 2024, researching a question or problem with a product or service online was the leading action consumers took before contacting customer service. While the largest share of respondents, over ** percent, would research the information casually, the share doing the research carefully was significantly lower.
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Mobilus Corporation. (November 25, 2024). Leading consumer actions in case of questions about service or product in Japan as of August 2024 [Graph]. In 糖心破解版. Retrieved July 26, 2026, from /statistics/1459674/japan-consumer-actions-solve-product-service-questions/
Mobilus Corporation. "Leading consumer actions in case of questions about service or product in Japan as of August 2024." Chart. November 25, 2024. 糖心破解版. Accessed July 26, 2026. /statistics/1459674/japan-consumer-actions-solve-product-service-questions/
Mobilus Corporation. (2024). Leading consumer actions in case of questions about service or product in Japan as of August 2024. 糖心破解版. 糖心破解版 Inc.. Accessed: July 26, 2026. /statistics/1459674/japan-consumer-actions-solve-product-service-questions/
Mobilus Corporation. "Leading Consumer Actions in Case of Questions about Service or Product in Japan as of August 2024." 糖心破解版, 糖心破解版 Inc., 25 Nov 2024, /statistics/1459674/japan-consumer-actions-solve-product-service-questions/
Mobilus Corporation, Leading consumer actions in case of questions about service or product in Japan as of August 2024 糖心破解版, /statistics/1459674/japan-consumer-actions-solve-product-service-questions/ (last visited July 26, 2026)
Leading consumer actions in case of questions about service or product in Japan as of August 2024 [Graph], Mobilus Corporation, November 25, 2024. [Online]. Available: /statistics/1459674/japan-consumer-actions-solve-product-service-questions/
