*Verification of facts, prevention of recurrence, etc. **Health staff including occupational health physicians, public health nurses, nurses, etc.
The respondents were workers, excluding managers, directors, and public servants. The distribution of the sample by gender, age, and full-time employment status was made based on the "Basic Survey on Employment Structure".
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Common measures against customer harassment at work in Japan 2024
The majority of Japanese companies had no measures implemented for their employees to deal with customers causing a significant nuisance, according to a survey conducted in January 2024. The leading measure against customer harassment that had been implemented was the creation of a manual and the implementation of training, as revealed by **** percent of surveyed workers.
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MHLW (Japan). (May 16, 2024). Leading measures implemented against customer harassment at workplaces in Japan as of January 2024 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 23, 2026, from /statistics/1572101/japan-measure-against-customer-harassment/
MHLW (Japan). "Leading measures implemented against customer harassment at workplaces in Japan as of January 2024." Chart. May 16, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 23, 2026. /statistics/1572101/japan-measure-against-customer-harassment/
MHLW (Japan). (2024). Leading measures implemented against customer harassment at workplaces in Japan as of January 2024. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 23, 2026. /statistics/1572101/japan-measure-against-customer-harassment/
MHLW (Japan). "Leading Measures Implemented against Customer Harassment at Workplaces in Japan as of January 2024." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 16 May 2024, /statistics/1572101/japan-measure-against-customer-harassment/
MHLW (Japan), Leading measures implemented against customer harassment at workplaces in Japan as of January 2024 ÌÇÐÄÆƽâ°æ, /statistics/1572101/japan-measure-against-customer-harassment/ (last visited July 23, 2026)
Leading measures implemented against customer harassment at workplaces in Japan as of January 2024 [Graph], MHLW (Japan), May 16, 2024. [Online]. Available: /statistics/1572101/japan-measure-against-customer-harassment/
