E-commerce returns in the United States - statistics & facts
Online shopping has transformed the way people acquire goods and services. Still, the convenience of buying from the comfort of our homes comes with a catch: returns. While returning items purchased online may be a hassle, it is an essential part of the e-commerce process, impacting shoppers and retailers alike. In 2024, the cost of retail returns in the United States reached a staggering 890 billion U.S. dollars. That year, out of the almost 1.5 trillion U.S. dollars in online sales registered in the country, approximately 24.5 percent ended up as returns.
