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Consumers preferring to return products purchased online versus offline worldwide in 2025

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Sources

Release date

October 2025

Region

Worldwide

Survey time period

June 16 to 27, 2025

Number of respondents

25,563 respondents

Method of interview

Online survey

Supplementary notes

The surveys took place in: Australia, Belgium, Brazil, Canada, China, France, Germany, India, Mexico, Netherlands, New Zealand, Saudi Arabia, South Africa, UAE, UK & USA

Citation formats

Returning products online vs. offline worldwide 2025

Published by ÌÇÐÄÆƽâ°æ Research Department, Oct 27, 2025

For ***percent of shoppers, returning products bought online was better than returning products purchased offline, according to a 2025 survey. 

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Statistics on " E-commerce delivery preferences worldwide "

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Overview

5

Delivery cost & speed

5

Delivery experience

5

Order returns

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Sustainability

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Topics

E-commerce returns in the United StatesE-Commerce in ChinaHoliday season e-commerce in the United StatesMobile commerce in the United StatesE-commerce in the United Kingdom (UK)
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