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E-commerce returns in the United States

Statistics report on e-commerce returns in the United States

This report presents insights and statistics on e-commerce returns in the United States, beginning with a global overview. It also includes data on returns abuse, and consumer behavior in the U.S., followed by information on online retailers, and return preferences and methods of online shoppers.

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Table of contents

Global overview

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  • Premium Statistic Return rate as percentage of e-commerce market revenue worldwide 2017-2029
  • Premium Statistic Customers return preferences worldwide 2026
  • Premium Statistic Retailer performance in the return of online purchases 2025
  • Premium Statistic Returning products online vs. offline worldwide 2025

Overview

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  • Premium Statistic Key figures on online returns in the U.S. 2024-2025
  • Premium Statistic Cost of retail returns in the U.S. 2007-2024
  • Premium Statistic Returns as share of all retail sales in the U.S. 2012-2024
  • Premium Statistic Return rate as percentage of e-commerce market revenue in the United States 2017-2029
  • Premium Statistic Cost of online retail returns in the U.S. 2019-2024

Returns abuse

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  • Premium Statistic Fraud types causing most losses to U.S. e-merchants 2025, by customer journey stage
  • Premium Statistic Key retail returns abuse behaviors in the United States 2024
  • Premium Statistic Fraudulent e-commerce return activities in the United States 2024, by generation
  • Premium Statistic Shoppers lying about online purchases in the United States 2025, by age group
  • Premium Statistic Shoppers lying about online purchases in the United States 2025, by gender
  • Premium Statistic Share of fashion online shoppers bracketing in the U.S. 2024, by generation

Consumer behavior

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  • Premium Forecast Internet users returning online purchases in the United States Q1 2022-Q1 2026
  • Premium Forecast Most returned online purchases by category in the U.S. 2025
  • Premium Forecast Most returned online purchase categories in the U.S. 2026, by generation
  • Premium Forecast Most returned online purchase categories in the U.S. 2026, by gender
  • Premium Statistic Frequency of online order returns in the U.S. 2025
  • Premium Statistic Refund request for online purchases in the U.S. 2024, by reason
  • Premium Statistic Sustainable online shopping actions in the United States 2024

Online retailers

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  • Basic Statistic Online retailers that started charging for returns in the U.S. 2024
  • Premium Statistic Reasons for charging for returns on online retailers in the U.S. 2024
  • Premium Statistic Impact of charging for returns on online retailers in the U.S. 2024, by generation
  • Premium Statistic Retailers wanting to improve their return processes in the U.S. 2024, by channel

Preferences and methods

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  • Premium Statistic Main preferences for online purchase returns in the U.S. 2024
  • Premium Statistic Preferred return methods for online shoppers in the U.S. 2024
  • Premium Statistic Online shoppers' willingness to pay extra for select attributes in the U.S. 2024
  • Premium Statistic Distance that online shoppers would travel for a return in the U.S. 2024
  • Premium Statistic Online buyers' sustainability preferences in the United States 2025
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