*Respondents were e-commerce and finance professionals from U.S. retail companies with at least 500 million U.S. dollars in revenue that started charging for returns. The exact number of respondents for this question was not specified by the source, but calculated by ÌÇÐÄÆƽâ°æ based on the reports' data.
This question was phrased by the source as follows: "Why did you start charging for those return methods?"
The source does not specify the age of respondents.
Citation formats
Reasons for charging for returns on online retailers in the U.S. 2024
According to a 2024 survey, ** percent of e-commerce and finance professionals in the United States started to charge for returns because of the increase in the operational cost of processing them. Increases in carrier shipping costs (** percent) and the increased tolerance of shoppers to pay for return fees (** percent) were other popular motivators to start charging for returns.Â
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
National Retail Federation. (December 5, 2024). Online retailers' reasons for starting to charge for returns in the United States in 2024 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 01, 2026, from /statistics/1615326/reasons-for-charging-for-online-retail-returns-united-states/
National Retail Federation. "Online retailers' reasons for starting to charge for returns in the United States in 2024." Chart. December 5, 2024. ÌÇÐÄÆƽâ°æ. Accessed August 01, 2026. /statistics/1615326/reasons-for-charging-for-online-retail-returns-united-states/
National Retail Federation. (2024). Online retailers' reasons for starting to charge for returns in the United States in 2024. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 01, 2026. /statistics/1615326/reasons-for-charging-for-online-retail-returns-united-states/
National Retail Federation. "Online Retailers' Reasons for Starting to Charge for Returns in The United States in 2024." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 5 Dec 2024, /statistics/1615326/reasons-for-charging-for-online-retail-returns-united-states/
National Retail Federation, Online retailers' reasons for starting to charge for returns in the United States in 2024 ÌÇÐÄÆƽâ°æ, /statistics/1615326/reasons-for-charging-for-online-retail-returns-united-states/ (last visited August 01, 2026)
Online retailers' reasons for starting to charge for returns in the United States in 2024 [Graph], National Retail Federation, December 5, 2024. [Online]. Available: /statistics/1615326/reasons-for-charging-for-online-retail-returns-united-states/
