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Key figures on online purchase returns in the United States in 2024 and 2025

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Sources

Release date

February 2026

Region

United States

Survey time period

2024 to 2025

Supplementary notes

* Taken from the U.S. Census Bureau. Figures have been rounded.

According to the source, Q4 2024 is a projection based on data from Q4 2023.

Citation formats

Key figures on online returns in the U.S. 2024-2025

Published by ÌÇÐÄÆƽâ°æ Research Department, Jul 1, 2026

In 2025, the share of bought online and returned online (BORO) sales was ** percent in the United States. The most common return method for online purchases was in-store, with ** percent of online sales bought online and returned in-store (BORIS) in 2025. 

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Statistics on " E-commerce returns in the United States "

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Overview

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Global overview

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Returns abuse

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Consumer behavior

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Online retailers

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Preferences and methods

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E-commerce returns in the United StatesE-Commerce in ChinaHoliday season e-commerce in the United StatesMobile commerce in the United StatesE-commerce in the United Kingdom (UK)
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