According to a 2024 survey, 66 percent of e-commerce and finance professionals in the United States started to charge for returns. Among those who started to charge for returns, 44 percent did it because of the increase in the operational cost of processing them.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
National Retail Federation. (December 5, 2024). Share of online retailers that started charging for returns in the past 12 months in the United States as of September 2024 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 20, 2026, from /statistics/1615328/online-retailers-charging-for-returns/
National Retail Federation. "Share of online retailers that started charging for returns in the past 12 months in the United States as of September 2024." Chart. December 5, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 20, 2026. /statistics/1615328/online-retailers-charging-for-returns/
National Retail Federation. (2024). Share of online retailers that started charging for returns in the past 12 months in the United States as of September 2024. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 20, 2026. /statistics/1615328/online-retailers-charging-for-returns/
National Retail Federation. "Share of Online Retailers That Started Charging for Returns in The past 12 Months in The United States as of September 2024." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 5 Dec 2024, /statistics/1615328/online-retailers-charging-for-returns/
National Retail Federation, Share of online retailers that started charging for returns in the past 12 months in the United States as of September 2024 ÌÇÐÄÆƽâ°æ, /statistics/1615328/online-retailers-charging-for-returns/ (last visited July 20, 2026)
Share of online retailers that started charging for returns in the past 12 months in the United States as of September 2024 [Graph], National Retail Federation, December 5, 2024. [Online]. Available: /statistics/1615328/online-retailers-charging-for-returns/
