This question was phrased by the source as follows: "Why have you ever requested a refund from an online retailer?"
*Bracketing is the online ordering of multiple variants of the same product in different sizes or styles, intending to try the product and return some later.
Citation formats
Refund request for online purchases in the U.S. 2024, by reason
In 2024, more than half of consumers who shopped online in the United States requested a refund because the products they received were damaged, according to a survey. The second most common reason for requesting a return from an online retailer was because the product was in the wrong size, or it was the wrong item. Some consumers requested a refund with false claims that the package did not arrive or to keep the item and the refund.
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Talker Research, & Signifyd. (February 27, 2025). Share of consumers that requested a refund from an online retailer in the United States in 2024, by reason [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 20, 2026, from /statistics/1611397/reasons-for-online-purchase-refund-request/
Talker Research, und Signifyd. "Share of consumers that requested a refund from an online retailer in the United States in 2024, by reason." Chart. February 27, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 20, 2026. /statistics/1611397/reasons-for-online-purchase-refund-request/
Talker Research, Signifyd. (2025). Share of consumers that requested a refund from an online retailer in the United States in 2024, by reason. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 20, 2026. /statistics/1611397/reasons-for-online-purchase-refund-request/
Talker Research, and Signifyd. "Share of Consumers That Requested a Refund from An Online Retailer in The United States in 2024, by Reason." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 27 Feb 2025, /statistics/1611397/reasons-for-online-purchase-refund-request/
Talker Research & Signifyd, Share of consumers that requested a refund from an online retailer in the United States in 2024, by reason ÌÇÐÄÆƽâ°æ, /statistics/1611397/reasons-for-online-purchase-refund-request/ (last visited July 20, 2026)
Share of consumers that requested a refund from an online retailer in the United States in 2024, by reason [Graph], Talker Research, & Signifyd, February 27, 2025. [Online]. Available: /statistics/1611397/reasons-for-online-purchase-refund-request/
