A survey conducted in 2026 across 29 countries revealed that ***percent of shoppers returned online purchases because the product was faulty or the quality was poor. A little less than **** of those who returned products bought online did it because the item was in the wrong size. A damaged or lost item during transit was the most common reason to return a product acquired online.
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DHL Group. (May 20, 2026). Reasons for returning online purchases according to shoppers worldwide in 2026 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 15, 2026, from /statistics/348087/order-return-rates-worldwide/
DHL Group. "Reasons for returning online purchases according to shoppers worldwide in 2026." Chart. May 20, 2026. ÌÇÐÄÆƽâ°æ. Accessed July 15, 2026. /statistics/348087/order-return-rates-worldwide/
DHL Group. (2026). Reasons for returning online purchases according to shoppers worldwide in 2026. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 15, 2026. /statistics/348087/order-return-rates-worldwide/
DHL Group. "Reasons for Returning Online Purchases According to Shoppers Worldwide in 2026." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 20 May 2026, /statistics/348087/order-return-rates-worldwide/
DHL Group, Reasons for returning online purchases according to shoppers worldwide in 2026 ÌÇÐÄÆƽâ°æ, /statistics/348087/order-return-rates-worldwide/ (last visited July 15, 2026)
Reasons for returning online purchases according to shoppers worldwide in 2026 [Graph], DHL Group, May 20, 2026. [Online]. Available: /statistics/348087/order-return-rates-worldwide/
