*Respondents made at least one online purchase within the three months before the survey. The survey was conducted across the following countries:
Argentina, Australia, Austria, Belgium, Brazil, Canada, China, the Czech Republic, Denmark, France, Germany, India, Italy, Malaysia, Morocco, the Netherlands, Nigeria, Poland, Portugal, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, the United Arab Emirates, the United Kingdom, and the United States.
When asked about their preferred method for returning an item ordered online,Ìý** percent of shoppers chose home collection. Over ** preferred parcel shop, while ** favored parcel lockers. In Germany,Ìý** percent favored the return of unwanted online purchases in a parcel shop.
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DHL Group. (May 20, 2026). Customer return preferences for online shopping worldwide in 2026 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 15, 2026, from /statistics/1472575/customers-return-preferences-by-country/
DHL Group. "Customer return preferences for online shopping worldwide in 2026." Chart. May 20, 2026. ÌÇÐÄÆƽâ°æ. Accessed July 15, 2026. /statistics/1472575/customers-return-preferences-by-country/
DHL Group. (2026). Customer return preferences for online shopping worldwide in 2026. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 15, 2026. /statistics/1472575/customers-return-preferences-by-country/
DHL Group. "Customer Return Preferences for Online Shopping Worldwide in 2026." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 20 May 2026, /statistics/1472575/customers-return-preferences-by-country/
DHL Group, Customer return preferences for online shopping worldwide in 2026 ÌÇÐÄÆƽâ°æ, /statistics/1472575/customers-return-preferences-by-country/ (last visited July 15, 2026)
Customer return preferences for online shopping worldwide in 2026 [Graph], DHL Group, May 20, 2026. [Online]. Available: /statistics/1472575/customers-return-preferences-by-country/
