ÌÇÐÄÆƽâ°æ

Distance that online shoppers were willing to travel for a purchase return in the United States in 2024

© ÌÇÐÄÆƽâ°æ 2026
Download
Show detailed source information?
Register for free
Already a member?
Log in
Sources

Release date

December 2024

Region

United States

Survey time period

August to September 2024

Number of respondents

2,007 consumers*

Supplementary notes

This question was phrased by the source as follows: "How far would you travel to make each of the following types of returns?"

*Consumers who returned at least one online purchase within the year before the survey.

Percentage points exceeding 100 percent are probably due to rounding.

A mile is equal to approximately 1.60934 kilometers (km).

The return of online purchases to physical stores is known as BORIS.

Citation formats

Distance that online shoppers would travel for a return in the U.S. 2024

Published by ÌÇÐÄÆƽâ°æ Research Department, May 27, 2025

According to a 2024 survey, ** percent of online shoppers in the United States were willing to travel up to 8 kilometers (5 mile) to return online purchases. That being said, around a ** of U.S. e-commerce consumers were willing to travel up to 16 kilometers (10 miles) for a return.

Log in or register to access precise data.
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
Contact us
  • Free + Premium Statistics
  • Reports
  • Market ÌÇÐÄÆƽâ°æ

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Statistics on " E-commerce returns in the United States "

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you E-commerce returns in the United States

Overview

5

Global overview

4

Returns abuse

6

Consumer behavior

7

Online retailers

4

Preferences and methods

5

Further Content: You might find this interesting as well

Topics

E-commerce returns in the United StatesE-Commerce in ChinaHoliday season e-commerce in the United StatesMobile commerce in the United StatesE-commerce in the United Kingdom (UK)
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
Contact us
  • Free + Premium Statistics
  • Reports
  • Market ÌÇÐÄÆƽâ°æ

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.