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Most returned online purchase categories in the U.S. as of March 2026, by generational cohort

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Source

Number of respondents

60,235 respondents

Age group

18-64 years

Supplementary notes

Multiple answers were possible.

During the survey, the question was phrased as follows: "Which of these kinds of articles have you sent back after an online order in the past 12 months?"

If you need more information, you can have a look at the Consumer ÌÇÐÄÆÆ½â°æ Methodology.

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Most returned online purchase categories in the U.S. 2026, by generation

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Statistics on " E-commerce returns in the United States "

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Consumer behavior

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Preferences and methods

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