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Performance of retailers and delivery agents in the return of online purchases in 2025

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Sources

Release date

May 2025

Region

North America, Europe

Survey time period

January to March 2025

Number of respondents

8,000 respondents

Special properties

Consumers in Europe and North America

Supplementary notes

Survey respondents were asked about their behavior during the first three months of 2025.

Citation formats

Retailer performance in the return of online purchases 2025

Published by ÌÇÐÄÆƽâ°æ Research Department, Jul 7, 2025

A survey conducted in 2025 revealed that most online purchase returns were completed at home without any issues, with ***percent of consumers reporting this. Additionally, almost ** stated they completed their return in-store or with a delivery agent, also without hassle.

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Statistics on " E-commerce returns in the United States "

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Other statistics that may interest you E-commerce returns in the United States

Overview

5

Global overview

4

Returns abuse

6

Consumer behavior

7

Online retailers

4

Preferences and methods

5

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Topics

E-commerce returns in the United StatesE-Commerce in ChinaHoliday season e-commerce in the United StatesMobile commerce in the United StatesE-commerce in the United Kingdom (UK)
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
Contact us
  • Free + Premium Statistics
  • Reports
  • Market ÌÇÐÄÆƽâ°æ

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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