| Characteristic | CX is a primary differentatior | CX is partially a differentatior | CX is not a differentatior |
|---|---|---|---|
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
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Source
Source
Release date
September 2021
More information
Region
Worldwide
Survey time period
May and June, 2021
Number of respondents
1,359 respondents
Method of interview
Questionnaire
Supplementary notes
The source add the following information: " NTT interviewed 1,359 (496) professionals across 34 global markets and 14 different sectors."
To retrieve the data, click on Lead with strategy, select the 1.2 question, apply Support function as a filter and press View each service type as a separate chart.
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