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Main challenges affecting data analysis capability for customer experience (CX) among organizations in the United States in 2021

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Source

Release date

September 2021

Region

United States

Survey time period

May and June, 2021

Number of respondents

203 professionals

Method of interview

Questionnaire

Supplementary notes

This question was phrased by the source as follows: "What are the top challenges affecting your data analysis capability?"
Multiple answers were possible.

Citation formats

Main challenges affecting data analytics for CX in the U.S. 2021

Published by Jenny Yang, Sep 22, 2021
According to the results of a survey on customer experience (CX) among businesses conducted in the United States in 2021, the main challenge affecting data analysis capability for CX is the lack of reliability and integrity of available data. Data security followed, being chosen by almost ** percent of the respondents.
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