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Main factors likely to reshape customer experience (CX) in the future in the United States 2021

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Source

Release date

September 2021

Region

United States

Survey time period

May and June, 2021

Method of interview

Questionnaire

Supplementary notes

This question was phrased by the source as follows: "What will do most to reshape (and improve) your CX capability in the future?"

Citation formats

Leading factors reshaping customer experience in the future in the United States 2021

Published by Jenny Yang, Sep 22, 2021
According to the results of a survey on customer experience (CX) among businesses conducted in the United States in 2021, ** percent of respondents revealed that employee enablement would be the leading factor shaping CX over the next year. The second leading factor indicated by organizations was analytics.
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