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Share of customer experience (CX) activity managed by artificial intelligence (AI) in the United States in 2021

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Source

Release date

September 2021

Region

United States

Survey time period

May and June, 2021

Number of respondents

203 professionals

Method of interview

Questionnaire

Supplementary notes

To retrieve the data, select the 26.a question, choose United States as country filter and press Apply.
This question was phrased by the source as follows: "How much of your existing CX is currently managed via robotics and AI automation?"

Citation formats

Share of CX activity managed by artificial intelligence (AI) United States 2021

Published by Jenny Yang, Sep 22, 2021
As of ***, roughly **** of the organizations in the United States used artificial intelligence (AI) or robotic solutions to manage between ** and ** percent of their customer experience (CX). On the other hand, only *** percent of the respondents declared to rely entirely on artificial intelligence for CX.
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