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Share of professionals perceiving customer experience (CX) as a competitive differentiator for their organization worldwide in 2021

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Sources

Release date

September 2021

Region

Worldwide

Survey time period

May and June, 2021

Number of respondents

1,359 professionals

Method of interview

Questionnaire

Supplementary notes

To retrieve the data, select the 1.2 question .
The question was pose by the source as follows: "To what extent do you agree or disagree with the following statements?...CX is a primary differentiator for our organization".

Citation formats

Organizations perceiving CX as a competitive differentiator worldwide 2021

Published by Jenny Yang, Sep 22, 2021
In 2021, **** percent of organizations worldwide revealed that they perceive customer experience (CX) as a primary competitive differentiator. During the survey, ** percent of organizations stated that they thought artificial intelligence solutions will reshape their customer experience (CX) in the next five years.
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