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Main challenges in optimizing customer journey for customer experience (CX) in the United States in 2021

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Source

Release date

September 2021

Region

United States

Survey time period

May and June, 2021

Method of interview

Questionnaire

Supplementary notes

To retrieve the data, select question 21, choose United States as country filter and press Apply.
This question was phrased by the source as follows: "Which, if any, are your organizations' main challenges relating to optimizing customer journey?"

Citation formats

Main challenges in optimizing customer journey for CX in the United States 2021

Published by ÌÇÐÄÆƽâ°æ Research Department, Sep 22, 2021

In a survey on customer experience (CX) among businesses conducted in the United States in 2021, participants were asked what are the main challenges to optimize customer journeys. The main challenge, indicated by **** percent of the respondents, appeared to be the lack of inter-departmental collaboration. Agent capability followed, with almost ** percent of the respondents.

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