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Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by sector

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Sources

Release date

September 2021

Region

Worldwide

Survey time period

May and June, 2021

Number of respondents

1,359 professionals

Method of interview

Questionnaire

Supplementary notes


To retrieve the data, select the 1.2 question, apply Sector as a filter and press View each sector as a separate chart.
The question was pose by the source as follows: "To what extent do you agree or disagree with the following statements?...CX is a primary differentiator for our organization".

Citation formats

Organizations perceiving CX as a competitive differentiator worldwide by sector 2021

Published by Jenny Yang, Sep 22, 2021
In 2021, only 29.2 percent of organizations in the education sector worldwide revealed that they perceived customer experience (CX) as a primary competitive differentiator. Whereas in the financial and insurance services sector, ** percent of respondents expressed that customer experience is a primary competitive differentiator for their organizations.
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