Respondents were from the following countries: Australia, Brazil, Chile, Colombia, France, Germany, Hong Kong, India, Indonesia, Italy, Japan, Mexico, Philippines, Singapore, Spain, Thailand, the United Kingdom, and the United States.
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Businesses offering personalized engagement 2025, by country
According to a 2025 survey of senior business leaders in selected countries worldwide, ** percent of respondents' businesses offered personalized engagement. The rate was highest in India, with ** percent, and the lowest in Italy, with ** percent.
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Twilio. (May 17, 2025). Share of businesses offering personalized engagement in selected countries worldwide as of February 2025 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 21, 2026, from /statistics/1618544/businesses-personalized-engagement-country/
Twilio. "Share of businesses offering personalized engagement in selected countries worldwide as of February 2025." Chart. May 17, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 21, 2026. /statistics/1618544/businesses-personalized-engagement-country/
Twilio. (2025). Share of businesses offering personalized engagement in selected countries worldwide as of February 2025. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 21, 2026. /statistics/1618544/businesses-personalized-engagement-country/
Twilio. "Share of Businesses Offering Personalized Engagement in Selected Countries Worldwide as of February 2025." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 17 May 2025, /statistics/1618544/businesses-personalized-engagement-country/
Twilio, Share of businesses offering personalized engagement in selected countries worldwide as of February 2025 ÌÇÐÄÆƽâ°æ, /statistics/1618544/businesses-personalized-engagement-country/ (last visited July 21, 2026)
Share of businesses offering personalized engagement in selected countries worldwide as of February 2025 [Graph], Twilio, May 17, 2025. [Online]. Available: /statistics/1618544/businesses-personalized-engagement-country/
