A survey conducted among loyalty professionals worldwide in 2024 revealed that personalization and loyalty programs would be the leading investment areas for 2025. Nearly ** percent of respondents planned to invest in personalized communication or even offer personalization options, while ** percent would improve their loyalty programs by adding new features, for example. Additionally, **** of professionals reported automation as a top investment area.
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Open Loyalty. (April 29, 2025). Leading investment areas for loyalty marketing according to professionals worldwide in 2024 [Graph]. In ÌÇÐÄÆÆ½â°æ. Retrieved August 03, 2026, from /statistics/1610920/top-investment-areas-for-loyalty-marketing-worldwide/
Open Loyalty. "Leading investment areas for loyalty marketing according to professionals worldwide in 2024." Chart. April 29, 2025. ÌÇÐÄÆÆ½â°æ. Accessed August 03, 2026. /statistics/1610920/top-investment-areas-for-loyalty-marketing-worldwide/
Open Loyalty. (2025). Leading investment areas for loyalty marketing according to professionals worldwide in 2024. ÌÇÐÄÆÆ½â°æ. ÌÇÐÄÆÆ½â°æ Inc.. Accessed: August 03, 2026. /statistics/1610920/top-investment-areas-for-loyalty-marketing-worldwide/
Open Loyalty. "Leading Investment Areas for Loyalty Marketing According to Professionals Worldwide in 2024." ÌÇÐÄÆÆ½â°æ, ÌÇÐÄÆÆ½â°æ Inc., 29 Apr 2025, /statistics/1610920/top-investment-areas-for-loyalty-marketing-worldwide/
Open Loyalty, Leading investment areas for loyalty marketing according to professionals worldwide in 2024 ÌÇÐÄÆÆ½â°æ, /statistics/1610920/top-investment-areas-for-loyalty-marketing-worldwide/ (last visited August 03, 2026)
Leading investment areas for loyalty marketing according to professionals worldwide in 2024 [Graph], Open Loyalty, April 29, 2025. [Online]. Available: /statistics/1610920/top-investment-areas-for-loyalty-marketing-worldwide/