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Main goals of artificial intelligence (AI) usage in the banking sector worldwide in 2024

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Source

Release date

February 2025

Region

Worldwide

Survey time period

2024

Number of respondents

183 respondents

Age group

18 years and older

Special properties

Decision-makers in the banking sector

Supplementary notes

The question was phrased by the source as follows: "Which of the following goals does your organization want to achieve through using AI?" Respondents were allowed to select a maximum of five options from the provided list.

Citation formats

Leadership goals of AI adoption in banking worldwide 2024

Published by K. Scholle, Apr 3, 2025

A 2024 survey found that increasing operational efficiency was the primary goal of AI adoption in the banking sector, with ** percent of respondents citing it as their top priority. Enhancing customer experience was another key objective, while increasing revenue and mitigating business risks also ranked among the top goals.

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Statistics on " Artificial intelligence (AI) in finance "

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Overview

5

Investment and spending

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Impact

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Use cases

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Attitudes and challenges

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Adoption

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AI in fintech

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Topics

Artificial intelligence (AI) in financeInvestment bankingLargest banks in the UKEuropean Central BankMobile banking in the U.S.
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