Generative AI experienced a massive expansion of use cases in financial services during 2024, with customer experience and engagement emerging as the dominant application. A 2024 survey revealed that ** percent of respondents prioritized this area, a dramatic increase from ** percent in the previous year. Report generation, investment research, and document processing also gained significant traction, with over ** percent of firms implementing these applications. Additional use cases included synthetic data generation, code assistance, software development, marketing and sales asset creation, and enterprise research.
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Nvidia. (February 6, 2025). Primary generative AI (GenAI) use cases in financial services worldwide in 2023 and 2024 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 04, 2026, from /statistics/1446225/use-cases-of-ai-in-financial-services-by-business-area/
Nvidia. "Primary generative AI (GenAI) use cases in financial services worldwide in 2023 and 2024." Chart. February 6, 2025. ÌÇÐÄÆƽâ°æ. Accessed August 04, 2026. /statistics/1446225/use-cases-of-ai-in-financial-services-by-business-area/
Nvidia. (2025). Primary generative AI (GenAI) use cases in financial services worldwide in 2023 and 2024. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 04, 2026. /statistics/1446225/use-cases-of-ai-in-financial-services-by-business-area/
Nvidia. "Primary Generative Ai (Genai) Use Cases in Financial Services Worldwide in 2023 and 2024." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 6 Feb 2025, /statistics/1446225/use-cases-of-ai-in-financial-services-by-business-area/
Nvidia, Primary generative AI (GenAI) use cases in financial services worldwide in 2023 and 2024 ÌÇÐÄÆƽâ°æ, /statistics/1446225/use-cases-of-ai-in-financial-services-by-business-area/ (last visited August 04, 2026)
Primary generative AI (GenAI) use cases in financial services worldwide in 2023 and 2024 [Graph], Nvidia, February 6, 2025. [Online]. Available: /statistics/1446225/use-cases-of-ai-in-financial-services-by-business-area/
