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Financial services leaders in 2025 were divided on AI’s risks and rewards, with sentiment differing across sectors. Concerns about job losses were highest in wealth and asset management (** percent), compared with ** percent in insurance and ** percent in banking and capital markets. Worries about AI being used without proper oversight were also notable, cited by around ** to ** percent of respondents depending on the sector. At the same time, many executives recognized operational benefits. ** percent of banking leaders and ** percent in insurance said automating routine tasks is a strong use case, while ** percent in banking agreed AI makes technical work easier. Still, only around ** to ** percent across sectors believed consumers trust companies to manage AI in their best interest, highlighting persistent governance and trust concerns.