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Applications of artificial intelligence (AI) and generative AI in the banking sector in Europe in 2024

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Source

Release date

November 2024

Region

Europe

Survey time period

September 2024

Number of respondents

85 banks

Method of interview

Questionnaire

Supplementary notes

The original question was phrased by the source as follows: "If you are currently using any of the following artificial intelligence applications, what is the AI approach applied for each of them?"

Multiple answers were possible.

Citation formats

AI applications in the banking sector in Europe 2024

Published by ÌÇÐÄÆƽâ°æ Research Department, Apr 8, 2025

In 2024, user support applications like chatbots emerged as the dominant use of generative AI within European banking, with over ** percent of AI-implementing banks deploying the technology in this area. However, artificial intelligence more broadly permeated the sector, with its most significant applications including client and transaction profiling and clustering, fraud detection, customer support, and monitoring of behavior and transactions.

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Statistics on " Banking in Europe "

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The most important statistics
The most important statistics
The most important statistics
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Other statistics that may interest you Banking in Europe

Overview

6

Retail banking

7

Investment banking

5

Corporate banking

4

Online banking

7

Banking system efficiency and stability

8

Largest banks

7

AI in banking

5

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Topics

Artificial intelligence (AI) in financeInvestment bankingLargest banks in the UKEuropean Central BankMobile banking in the U.S.
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