| Characteristic | Increased customer loyalty (including value) | Increased revenue / profits | Improved employee experience | Reduction in costs | Unsure - unable to evidence benefits derived from CX | Other | None |
|---|---|---|---|---|---|---|---|
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| - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - |
| - | - | - | - | - | - | - | - |
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Source
Sources
Release date
March 2020
More information
Region
Worldwide
Survey time period
July 15 to November 15, 2019
Number of respondents
1,019 respondents
Method of interview
Questionnaire
Supplementary notes
Multiple answers were possible.
To retrieve the data, select the 1.6 question, apply Sector as a filter and press View each sector as a separate chart.
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