| Characteristic | Business functions collaborate to define and design consistent user experiences | Integrated organizational wide approach to CX (employee and customer input are seen as critical to solution design) | CX decision making is centralized (spanning all business functions and incorporates customer inputs) | Individual business functions define and design their own CX processes |
|---|---|---|---|---|
| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
The chart is not accessible to screen readers. Please switch to the table view to access the data.
Download
Source
More information
Region
Worldwide
Survey time period
April 15 to July 15, 2018
Number of respondents
1,107 respondents
Method of interview
Questionnaire
Supplementary notes
The source does not specify the age of respondents or the release date. The date of access was taken as the date of publication.
To retrieve the data, click on CX transformation and select the 1.7 question, apply Service type as a filter and press View each service type as a separate chart.
Citation formats
