| Characteristic | CX is seen as relevant in some business functions only (no clear organization wide ownership) | CX is owned by individual business functions,but supported by a central CX team | CX functions share accountability, with a CX leadership role or similar driving change | All employees take accountability for delivering against CX guidelines, with leadership championing excellent CX |
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| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
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More information
Region
Worldwide
Survey time period
April 15 to July 15, 2018
Number of respondents
1,107 respondents
Method of interview
Questionnaire
Supplementary notes
The source does not specify the age of respondents or the release date. The date of access was taken as the date of publication.
To retrieve the data click on CX transformation, select the 1.5 question, apply Service type as a filter and press View each service type as a separate chart.
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