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How do customers rate your CX capability?

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Sources

Release date

March 2020

Region

Worldwide

Survey time period

July 15 to November 15, 2019

Number of respondents

1,019 respondents

Method of interview

Questionnaire

Supplementary notes

To retrieve the data, select the 1.7 question.
Rating is done on a scale from zero (poor) to ten (excellent).

Citation formats

Organizations' CX capability evaluation by customers worldwide 2019

Published by Jenny Yang, Mar 31, 2020
In 2019, **** percent of customers globally rated the organizations' customer experience (CX) capability out of ten (7/10). As of 2018, **** percent of organizations stated that ease of resolution is the most important CX service factor enhancing customer satisfaction.
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For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
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Starter Account

For single users
$199 USD
per month, billed annually 1
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