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Biggest challenges to generative artificial intelligence (GenAI) investment according to customer care leaders in the United States in 2024

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Source

In cooperation with
Release date

March 2024

Region

North America, United States

Survey time period

2024

Number of respondents

348 customer care leaders

Supplementary notes

Respondents were asked: "What are some challenges that prevent you from integrating generative AI?"

Citation formats

Challenges to customer care GenAI investment U.S. 2024

Published by ÌÇÐÄÆƽâ°æ Research Department, Aug 30, 2024

In 2024, the biggest challenge to generative artificial intelligence (GenAI) investment in customer care in the United States was **. Of the 348 customer care leaders who were surveyed, ***percent gave this as their answer. percent of respondents stated that GenAI had started but stalled at their customer care company.

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Statistics on " AI use at contact centers worldwide "

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Overview

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Outlook

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Topics

AI use at contact centersCall center services industry in the U.S.Artificial intelligence (AI) worldwideGenerative artificial intelligence (AI)Generative artificial intelligence (AI) in business
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
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