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CX capability evaluation of organizations by customers worldwide in 2021, by sector

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Source

Release date

September 2021

Region

Worldwide

Survey time period

May and June, 2021

Number of respondents

1,359 professionals

Method of interview

Questionnaire

Supplementary notes

To retrieve the data, click on Lead with strategy and select question 3, apply Sector as a filter and press View each sector as a separate chart.
Rating is done on a scale from zero (poor) to ten (excellent).

Citation formats

Organizations' CX capability evaluation by customers worldwide by sector 2021

Published by Jenny Yang, Sep 22, 2021
In 2021, **** percent of customers in the media and communications sector rated the organizations' customer experience (CX) capability out of ten (****). During the survey, **** percent of organizations stated that ease of resolution is the most important CX service factor enhancing customer satisfaction.
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Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
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  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
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1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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