| Characteristic | Board level executive responsible for all CX | Non-board level manager responsible | Separate manager responsible for each contact channel | No-one (ownership is unclear) | Other |
|---|---|---|---|---|---|
| - | - | - | - | - | - |
| - | - | - | - | - | - |
| - | - | - | - | - | - |
| - | - | - | - | - | - |
| - | - | - | - | - | - |
| - | - | - | - | - | - |
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Source
More information
Region
Worldwide
Survey time period
April 15 to July 15, 2018
Number of respondents
1,111 respondents
Method of interview
Questionnaire
Supplementary notes
The source does not specify the age of respondents or the release date. The date of access was taken as the date of publication.
To retrieve the data, click on CX transformation and select the 1.6 question, apply Service type as a filter and press View each service type as a separate chart.
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