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Main outcomes from evolving customer experience (CX) strategy for organizations worldwide 2021

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Sources

Release date

September 2021

Region

Worldwide

Survey time period

May and June, 2021

Number of respondents

1,359 professionals

Method of interview

Questionnaire

Supplementary notes

To retrieve the data, select question 4.
Multiple answers were possible.
This question was phrased by the source as follows "in the last 12 months. which, if any, of the following can your organization evidence as outcomes from your evolving CX strategy?"

Citation formats

Most important drivers of CX for organizations worldwide 2021

Published by Jenny Yang, Sep 22, 2021
In 2021, more than ** percent of organizations worldwide revealed that for them one of the most important drivers of customer experience (CX) is improving customer engagement. During the survey, **** percent of organizations stated that they are entirely satisfied with their organizations' current CX capability.
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