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Planned generative artificial intelligence (GenAI) investment by customer care leaders in the United States in 2024

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Source

In cooperation with
Release date

March 2024

Region

North America, United States

Survey time period

2024

Number of respondents

348 customer care leaders

Supplementary notes

Respondents were asked: "Where are you most eager to unlock generative AI capabilities in your care operations?"

Citation formats

Planned GenAI investment areas in customer care U.S. 2024

Published by ÌÇÐÄÆƽâ°æ Research Department, Aug 30, 2024

In 2024, the most popular planned area of generative artificial intelligence investment (GenAI) in the United States when it came to customer care was . ** percent of customer care leaders stated this as their answer. The second-most popular response was planned investment in customer intelligence from conversations. 

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Statistics on " AI use at contact centers worldwide "

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Other statistics that may interest you AI use at contact centers worldwide

Overview

6

AI use

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AI impact

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Outlook

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Topics

AI use at contact centersCall center services industry in the U.S.Artificial intelligence (AI) worldwideGenerative artificial intelligence (AI)Generative artificial intelligence (AI) in business
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* For commercial use only

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For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
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Starter Account

For single users
$199 USD
per month, billed annually 1
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  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

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